Last month, after pricing around for a 6.5 foot soft trifold tonneau, Canadian Tire had an excellent deal on Extang Freedom Trifold...$305 taxes in. But CT did not have any in stock anywhere and said they had to order it from the factory. I was skeptical but waited 9 days total till it came in. CT forgot the paperwork on the box, so I saw their price ($240) and that it did indeed come direct from Michigan.
I take it home and open the box, to find the spray foam in plastic bag packing used, had leaked onto the tonneau. I tried everything short of paint thinner, but it could not be removed.
Called Extang in Michigan, used my phone to email a picture of the stains and info slip and within minutes was told they are sending me a new tonneau. I was told it wasn't worth shipping the stained one back, so I could keep the stained one, but had to cut out the date codes on the underside of the vinyl, and mail it to them. That sucked but I now have a spare frame, seals, hinges and lock downs. Or one to be modified for a bed tool box. We'll see.
That was a Thursday at noon. The following Tuesday I came home from work at 4 pm and a new tonneau cover was sitting at my back door. Ann Arbor, Michigan to Saint John, New Brunswick in basically 3 days. I was impressed.
Thumbs-up to Extang on their fantastic customer service!!!