Looking for truck expert to join our team (Toronto) - FordTough.ca - Home of Canadian Ford Truck Enthusiasts
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post #1 of 4 (permalink) Old 05-07-2015, 12:33 PM Thread Starter
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Join Date: May 2015
Location: Toronto
Posts: 1
Looking for truck expert to join our team (Toronto)

One of Canada’s leading online aftermarket accessory stores. We are currently recruiting for Customer Service Representatives, at our office in Richmond Hill.

Position type: Full Time, Shift Work
Must be flexible with schedule. May have to work night Shifts/Weekends

Position summary:
We are looking for enthusiastic individuals who want to thrive in a fast paced, dynamic environment.
The Customer Service Representative plays a key role in our operation, as it is the first point of contact for our customers. To serve customers by providing product and service information, resolve product and service problems.

Major responsibilities :
- Handle a large volume of incoming phone inquiries, regarding service questions and product inquiries.
- Be able to suggest products best suited for the customer’s vehicle, and suggest additional products for the customer.
- Open customer accounts, record account information, update and maintain the customer’s records.
- Assist customers by inputting orders into our system.
- Maintains customer confidence and protects operations by keeping information confidential.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- May be required to work shift or weekend work.
- Prepare product or service reports by collecting and analyzing customer information.

Required qualifications :
- Must be computer literate and proficient with Microsoft Office.
- High school diploma or equivalent required
- Proven ability to work under stressful situations
- Strong communication, organizational and interpersonal skills
- Strong problem solving skills

Essential skills :
- Product knowledge
- Speak with confidence
- Reliable
- Friendly, outspoken
- Can deal with customer's complaints
- French is a plus

If you think you are the perfect fit, submit your resume today.
Please email your application to: [email protected] partsengine.ca
Required experience:
• Customer Service: 1 year
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post #2 of 4 (permalink) Old 05-07-2015, 04:03 PM
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Join Date: Aug 2010
Location: Port Elgin, Ontario
Posts: 4,741
Thats got to be a first, I've never seen HR putting up a job posting on an internet forum before.

Maybe MustardCutter and JohnnyB300 got fired, they were whoring the shit out of partsengine trying to sound like regular truck guys.

Didn't do a very good job IMO. lol

You guys need to do it right and sign up as sponsors, start giving away free stuff.

801A - 6550 lb bundle of joy
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post #3 of 4 (permalink) Old 05-08-2015, 01:39 PM
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Join Date: Nov 2007
Location: Burlington
Posts: 3,896
Since you never posted a wage I would think it seems like a ton of qualifications and responsibilities for shitty money

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post #4 of 4 (permalink) Old 05-09-2015, 07:58 AM
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Join Date: Mar 2010
Location: Stoney Creek, Ontario
Posts: 1,569
Sounds like a service writers position.

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The Past - 1976 F-350 Crew Cab 1992 - 2006 RIP
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