Ok before I get pumbled by all the hard core ford fans, I want to let you know I'm FORD all the way, but I think that people should know and be able to let people know about good/bad customer care.
About six months ago my heater core blew in my truck, no biggy. When I when to see the service rep at elliot lake ford (I always gave them good buissnes) the rep who's name I won't mention told me it would cost over 1000$ for the install due to taking apart the whole dash. So when he ask what day would be good to come in I told him I was gonna shop around on that one, that I wasen't too crazy on paying 1000$ labour for a 100$ part.
He went nutz, he started yelling saying you can take your buisness elsewere and that they helped me out sooooo much that I should be greatful they even worked on my old truck there was too many miles on her, bla bla bla....wow... So I told him were to shove it then took off.. got my heater core fixed by a ford mechanic after hours for 400$....
Now everytime I go there with the work trucks he's never been nicer because my boss buys a new truck every other year and are vehcles get regular maintenace almost every month because we use them lot's and drive them hard...He hates the fact that my truck never goes in there garage anymore and is running better than ever.
I think no matter what you drive or spend, if you represent a big corperation like Ford you should keep your mouth zipped and a big smile, unless it get's personal. If it's your one private company then do what you want.
Any comment's, bashes(be nice), own stories are welcome. Post them up!!!!!!!!!
About six months ago my heater core blew in my truck, no biggy. When I when to see the service rep at elliot lake ford (I always gave them good buissnes) the rep who's name I won't mention told me it would cost over 1000$ for the install due to taking apart the whole dash. So when he ask what day would be good to come in I told him I was gonna shop around on that one, that I wasen't too crazy on paying 1000$ labour for a 100$ part.
He went nutz, he started yelling saying you can take your buisness elsewere and that they helped me out sooooo much that I should be greatful they even worked on my old truck there was too many miles on her, bla bla bla....wow... So I told him were to shove it then took off.. got my heater core fixed by a ford mechanic after hours for 400$....
Now everytime I go there with the work trucks he's never been nicer because my boss buys a new truck every other year and are vehcles get regular maintenace almost every month because we use them lot's and drive them hard...He hates the fact that my truck never goes in there garage anymore and is running better than ever.
I think no matter what you drive or spend, if you represent a big corperation like Ford you should keep your mouth zipped and a big smile, unless it get's personal. If it's your one private company then do what you want.
Any comment's, bashes(be nice), own stories are welcome. Post them up!!!!!!!!!