Awesome Dealer...I Hope - - Home of Canadian Ford Truck Enthusiasts
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post #1 of 9 (permalink) Old 10-30-2010, 05:30 PM Thread Starter
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Join Date: Aug 2010
Location: Niagara Falls, ON
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Awesome Dealer...I Hope

OK, it's a long story, but here goes...

Back in September, it was time to buy my new truck. I wanted to order the following truck:
2010 FX2
Tuxedo Black w/ black leather
3.55 Limited Slip
Backup camera
Trailer package
Brake Controller
Rear defrost

I waited for the pricing to come out on the 11's, but with the change in the option packages, I would have had to order the Luxury Package to get leather. That means that I'd be paying for a power rear slider, power pedals, power folding mirrors...a bunch of stuff that are nice, but there's no way I'd ever pay for them. On the other hand, the 11 included heated seats for the passenger as well as the driver as well as dual zone climate control, both are options worth paying for in my opinion. I won't even talk about the 5.0L and the new tranny. They're no-brainers.

When I added it all up, the 11 would have cost around 8k more than the 10 after you take employee pricing and all the other programs into account.

Deal breaker. I wanted an '11, but I wasn't willing to pay the difference.

OK, time to buy my 10.

The problem is, that the order deadline had passed and none of the 5 dealers I visited could get me close to the truck I wanted.

Until I visited Eastgate Ford in Hamilton...

At first, even they said they couldn't help me, but as I was about to leave, the salesman, Ron, asked me if I'd be willing to take a gamble. Apparently, even though the order book was officially closed, Ford owed the dealer an allocation of something like 6 units. Ron told me that he'd put in an order for exactly the truck I wanted and we'd have to wait and see if the order got "picked up".

I had nothing to lose, so I put in my order.

A few days later, Ron called me and told me that my order had been accepted and my truck would be built.

Time passed and I started getting a little antsy when they couldn't give me a VIN, a build date or a delivery date. I really started to believe that I wasn't getting my truck.

I went out of the country for a couple of weeks, and when I got back, I had a voice mail from the dealer.

Apparently, Ford had accepted a bunch of orders that they couldn't build. The orders were canceled with no apology or explanation

But wait, it get's WAY BETTER.

The dealer did the stand-up thing. They've agreed to get me an 11, with all the same options (or better) for the same kick-ass price I had negotiated on the 2010!!

Apparently, the dealer is taking the loss and will go after Ford to see if they'll make it right. They've also said that they'll ask Ford to prioritize my build.

Not that it'll make a dent in the loss for the dealer, but I've added 20s and remote start (and generously agreed to pay full retail for them)

Now the wait begins again.

I still have no VIN, no build or delivery date, but I believe that they're going to come through for me this time.

Now, has anyone here already ordered an 11? If so, do you have a VIN or a date?

When should I expect the VIN?
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post #2 of 9 (permalink) Old 10-30-2010, 06:13 PM
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sounds like a good dealership

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post #3 of 9 (permalink) Old 10-30-2010, 09:44 PM
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Used to live in Hamilton in the 90's, (still have a lot of family there), and I've heard nothing but good things about Eastgate. I'm assuming you got the 5.0 with the 2011, or did you pay the extra for the EB?

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post #4 of 9 (permalink) Old 10-30-2010, 11:30 PM Thread Starter
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5.0, I couldn't wait for the EB
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post #5 of 9 (permalink) Old 10-31-2010, 06:39 PM
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I order 2 weeks ago and still do not have a vin or build date. Will update when I hear.
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post #6 of 9 (permalink) Old 10-31-2010, 09:09 PM Thread Starter
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Thanks. I'll look for your updates.
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post #7 of 9 (permalink) Old 11-30-2010, 05:28 AM Thread Starter
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Got my DORA...all perfect. Priority 1. Now the wait...
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post #8 of 9 (permalink) Old 12-03-2010, 09:39 AM
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The thing is dealers can no longer order what they want as in terms of engine type. They are allocated amount x of ecoboosts, 5.0L's and 6.2L with various cab configs. So if a customer is looking for a 6.2L crewcab and they still have allocation left for F-150's they might not have allocation left for the engine type..

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post #9 of 9 (permalink) Old 12-03-2010, 02:05 PM Thread Starter
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So you're saying that three weeks into production, a dealer can't put in a factory order for whatever configuration a customer wants? I'll need some convincing. It sounds entirely ridiculous to me.
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