Join Date: Jul 2010
Location: Ottawa, Ontario
I've always kept records. if nothing else, they are something to hand off to the next owner.
Pre-purchase a prospective buyer is welcome to peruse them. Telling someone the vehicle has been properly maintained is one thing, having proof is another.
I once got into a dispute with GM over piston slap in their 3.1 litre V6 engine. At first GM refused to acknowledge the problem. Then they jerked me around until the vehicle was outside the warranty period.
I ended up going through the hoops and hurdles with CAMVAP. Now there's an experience. Despite all the BS, CAMVAP works for the manufacturer, and will everything they can to run a blocking manoeuver on the manufacturer's behalf. I used CAMVAPs own procedures to out-manoeuver them. When they could stall, stonewall, or blow me off no longer, a hearing date was set. Even the type of hearing was an issue. I demanded the "full meal deal".
As part of the process I produced work orders and maintenance records that showed that I had maintained the vehicle IAW the maintenance schedule.
Although the real issue was a design flaw coupled with a QA problem, GM would have loved to have blown it off citing engine maintenance such as oil changes. The records prevented that. As well, the original complaint had been filed within the warranty period.
Between the two, the day before the hearing I got a call from CAMVAP. They tried one last stunt to deep six the hearing. When I didn't fall for that either, GM caved.
GM ended up fixing the car in order to avoid a precedent setting hearing they would have lost, had I got a fair hearing. Not only that, the decision would have impacted every other GM owner with a 3.1 litre engine with piston problems, and cost GM a bundle.
As a result, I can't say enough about keeping good records.