Join Date: Jan 2008
Location: Quinte West, Ontario
2006 5.4 Dealer broke spark plug on last (warranty) visit
Bad news, I just sent my 2006 F150 FX4 in for some warranty work before it expires (currently at 58,000km or ~35,800miles).
I had them replace the spark plugs as a preventative measure (at my cost) to ensure that I don't run into the feared broken spark plug scenario later on as I didn't want to risk waiting for the recommended 100k.
Well, I got a call this afternoon and they gave me the bad news that 1 plug had broke and to make a long story short, the extra charge for removal would be added to my tab and not covered under warranty. I expressed my feelings on my beleif that I should not have to pay and that it should be warranty covered. They are going to contact Ford and let me know tomorrow.
Where do I stand with this? Anyone have experience (in Canada) on how to deal with this issue?
This dealership has been "the best" I have ever dealt with up to this point and I hope they come through.