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Discussion Starter #1 (Edited)
My Dad is getting screwed by ford...

2005 Ford F150 (nov purchase date)
one owner only
it has 25000 kms

Took it to the ford dealership to have the brakes done. (sticking/shuddering- they are blaming rust... from sitting.)

HOWEVER... because of the low mileage, they said that we misused the vehicle by letting it "sit". So the dealership said the warranty was void and we paid the repair on a credit card, they would not release the vehicle to us otherwise. This truck is driven at least twice a week (except for a one month period when Dad was in hospital). This truck has never been off road or on a gravel road for that matter. the brakes should not have rust.

I've read and re-read the warranty manual. nowhere is it mentioned that lack of use equals missuse.... there are no aftermarket parts, and we follow the maintenance schedule.

I suspect the dealership didn't even call ford warranty.

How do i get them to honor the warranty... (I wanted to call ford warranty, but they apparently only "talk shop" with dealers, not owners...)
 

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Discussion Starter #2
Helpfull links.

How to Get a Warranty Honored - wikiHow
http://www.wikihow.com/Get-a-Warranty-Honored


These links are for Canadian (British Columbia) Complaints:

Need to file a complaint against BOTH
- The dealership.
- Ford Motor Company.

File a complaint with BBB
https://odr.bbb.org/odrweb/public/GetStarted.aspx

File Complaint with Consumer Protection Authority of BC
http://www.bpcpa.ca/index.php?option=com_content&task=view&id=109&Itemid=47

File with Small Claims BC
http://www.smallclaimsbc.ca/

Canadian Motor Vehicle Arbitration Plan - Lemon protection
http://www.camvap.ca/eng/camvap_for_me.htm
 

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Have you called Ford Canada Customer Service /or In the US ?

I called them directly about a concern I had on a 2003 F-150 I had and they were very
good about solving the problem with me and my dealer.
 

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25000 kms is the average for a single year of driving... That means that your Ford is driven 1/3 of the average... I would think that wouldnt be classified abuse for lack of driving.... Does that mean that cars sitting on a car lot are being abused???? If so, maybe we shouldnt buy any vehicle being abused in this manner.... I wonder if our Blackstock Ford site members may have a opinion.....
 

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Discussion Starter #6
One month of sitting, one year ago should not give us problems now. (we live in desert country/the okanagan, it was parked in the summer-not the best conditions for rust as we have very low relative humidity in the summer) rust is the smokescreen the dealership is tossing at us.

If the rotors were not warped, then wouldn't the regular driving we did since it was parked would have eroded/polished the rotors of the rust? my thinking is that if it is warped, then there is not enough friction to reduce the rust buildup that happens on ALL rotors... (all rotors have rust because all rotors are made of metal...metal+moisture+oxygen=rust)

I got this answer from fordf150.net from Anaheim_drew

One more time...
1.Surface rust did not cause you brakes to stick.
2.Surface rust was an excuse used by the dealership
3.As long as you continue to buy into the rust issue, your claim will go no where.
4.On 2004-2005 trucks, the initial rotors were found to be defective thus causing the issues with the calipers ending with sticking brakes.
5.The fix for this is to replace the brake assembly.. It comes as a complete set up rotors, calipers and brake pads along with new center nuts
6. If all they did was resurface your rotors and used the same pads, this would be 1 area of neglect that is a major part of your claim that they were incompetent
7. TSB...
http://www.ford-trucks.com/tsb/fulltext/show_article.php?tsb=05-21-19



supersedes TSB 05-06-21 to add new parts and update Service Procedure.
 

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Most dealerships don't like being on the BBB bad side. I had to use that as leverage against a certain Ford dealership in Kitchener when they replaced my clutch.
 

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One month of sitting, one year ago should not give us problems now. (we live in desert country/the okanagan, it was parked in the summer-not the best conditions for rust as we have very low relative humidity in the summer) rust is the smokescreen the dealership is tossing at us.

If the rotors were not warped, then wouldn't the regular driving we did since it was parked would have eroded/polished the rotors of the rust? my thinking is that if it is warped, then there is not enough friction to reduce the rust buildup that happens on ALL rotors... (all rotors have rust because all rotors are made of metal...metal+moisture+oxygen=rust)

I got this answer from fordf150.net from Anaheim_drew
I take back what I said earlier sounds like manufacturing defect to me which should be covered.
 

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As far as I know wear items such as brakes, wipers, bulbs, etc are only covered for 1 yr or 20,000km whichever occurs first.
 

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Discussion Starter #11
RESOLUTION FOUND!!!

Update for everyone.

Dad got his money back today!! He didn't even need to escalate to the regional rep. It was all done at the dealership level.

Dad sais "Ford is taking care of it"

It probably helped alot that he is considering trading in his current 2005 F150 to a 2008 F150. They now have 5 year warranties. (He'd been considering this anyways after helping me buy my 2007 Ranger in August. If you have the money, the prices on new trucks have never been lower... now's the time to buy.)

Now some of you will argue that the dealership only reversed the bill in order to get the sale. But right now he is still considering, nothing is signed.

That does not change the fact that a warranty is a legal document. brake pads and linings are the only part of the brake assembly listed under wear items under the Ford Warranty. The rest of the brake assembly is covered by the basic 3 year warranty (5year on the 2008 Dad is considering).

I have a 6 year extented warranty I bought for the 2007 Ranger... It has a WHOLE CHAPTER of Exclusions and most of which are brake parts... that's right, my extented warranty does not cover rotors, pads, linings, calliper. (But i bought it for when a window motor goes out, interior heater or some other similar things that other drivers chose to live with... I like EVERYTHING in my vehicle to work-this warranty basically pays for the shop time for things i have no idea how to fix, but probably could do myself if i had the tools and supervision)

Being a legal document, if you are going to exclude anything it needs to be stated that the part is either exclude or is a wear item under limited warranty or is a wear item without warranty.


So, I'm taking my ranger have it's brakes looked at... ABS issues. My ranger is just over 18 months old. If repairs need to be done, my FORD warranty is gonna take care of it. Yep, going to the same dealership. (if no repairs, then i'm out a diagnosis fee)

Ford's service has been great, even tru this adventure.

The way we look at it, in three years this was their first screw up. I owned a P.o.S. Plymouth breeze that I took to the most competent Dodge dealership in town... they weren't that competent. Every repair with them I had to always bring the car back at least once. The last repair job was the last straw, and I decided to buy my widdle twuck.

And this is why Dad is probably going to own a new truck (with a new warranty, :icon_biggrin: )by Rememberance Day (if not Halloween... ). He's really been eyeing the Peublo Gold, he has plain Black.

I want to thank everyone for their tips and support.
 

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on 08 trucks the 5yr/100000km warranty is powertrain only.
 

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Discussion Starter #13
my mistake, i'm going on what he'd told me.


Still a new fresh warranty to cover a shiny new truck.

I hope he gets it.
 

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How to Get a Warranty Honored - wikiHow
http://www.wikihow.com/Get-a-Warranty-Honored


These links are for Canadian (British Columbia) Complaints:

Need to file a complaint against BOTH
- The dealership.
- Ford Motor Company.

File a complaint with BBB
https://odr.bbb.org/odrweb/public/GetStarted.aspx

File Complaint with Consumer Protection Authority of BC
http://www.bpcpa.ca/index.php?option=com_content&task=view&id=109&Itemid=47

File with Small Claims BC
http://www.smallclaimsbc.ca/

Canadian Motor Vehicle Arbitration Plan - Lemon protection
http://www.camvap.ca/eng/camvap_for_me.htm


Could we have this stickied somewhere? Very good info thank-you
 
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