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How Ford is Helping Customers Through COVID-19

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Health and Safety of Customers and Dealership Employees Top Priority

Ford of Canada focusing on health, peace of mind of customers and dealership employees during coronavirus (COVID-19) pandemic
Ford Credit is encouraging existing customers across Canada impacted by COVID-19 to contact the company to discuss payment extensions of up to 90 days
Eligible new purchases of most 2019 and 2020 models financed through Ford Credit receive up to six months of payment relief; three months of deferred payments, and three months covered by Ford of Canada
Dealerships encouraged to protect health of customers and employees through social distancing and recommended vehicle disinfection process; participating dealerships to offer pickup-and-delivery for vehicle service, remote sales delivery
Vehicle service operations across the country help ensure that first responders, healthcare providers, and other essential services stay mobile and continue to support Canadians
OAKVILLE, March 21, 2020 – Building on more than a century of supporting Canada and its communities in times of need, Ford Motor Company of Canada, Ltd. is working with dealerships across the country to ensure essential services stay operational while protecting the health and safety of customers and dealership employees.

“Ford of Canada is built for challenging times like we’re experiencing right now,” said Dean Stoneley, president and CEO, Ford Motor Company of Canada, Ltd. “We have dedicated teams closely monitoring the impact of the COVID-19 pandemic, and every day we’re exploring creative solutions to support our workforce, customers, dealers, suppliers and communities.”

Ford of Canada and its dealers are offering customers who are managing their own challenges from the COVID-19 pandemic a variety of services, including six months of payment relief for the purchase of new vehicles financed by Ford Credit through the “Built to Lend a Hand” program.

Under the new program, Ford of Canada is offering payment relief for eligible new-vehicle customers who finance their purchase through Ford Credit. Customers can defer the first three payments, and Ford of Canada will pay for three months, for a total of six months of payment relief. The offer is available on most 2019 and 2020 Ford and Lincoln branded models.

“It is critical that during this unprecedented outbreak, we give Ford and Lincoln customers some peace of mind,” said Jim Spangler, president, Ford Credit Canada. “We want anyone who needs assistance to know that we’re here to help, so our customers can focus on staying safe and healthy.”

Most Canadian customers who financed their vehicle purchase through Ford Credit are eligible for payment extensions of up to 90 days. Customers are encouraged to contact Ford Credit at 1-877-636-7346 or register for account manager at to discuss and access payment deferrals.

Ford of Canada is also rolling out two new services to help Canadians in self-isolation or who are otherwise unable to leave home or work during regular business hours. Customers who need their vehicle serviced can request pickup-and-delivery from participating dealers. Dealership staff will collect the vehicle from the customer and return it after service is completed.

For customers looking to purchase or lease a new vehicle, participating dealers will be offering remote sales delivery, meaning dealership staff will deliver the new Ford or Lincoln vehicle directly to the customer.

With directives and guidance from national, provincial, regional and local authorities changing regularly, some dealerships may be required to temporarily close their doors, while others have made the decision to suspend operations. Ford of Canada respects and supports each dealer with the decision they feel is best for their employees and customers.

“Our dealers are committed to serving their communities, and that includes following the direction of authorities during this pandemic,” said Stoneley. “Most of our dealerships are still operating, and by carefully following the guidelines outlined by public health authorities, they are able to ensure that vehicles for police and other first responders, healthcare providers and other essential services are able to stay on the road and support Canadians.”

For dealerships that are continuing to operate, Ford of Canada has provided a number of tools, programs and recommendations to help prevent the spread of COVID-19, with the primary focus being to protect the health of dealership employees and customers. This includes social distancing, vehicle disinfection processes, and other recommendations from public health authorities.

About Ford Motor Company of Canada, Limited

Ford of Canada’s operations include a national headquarters, three regional offices, three vehicle assembly and engine manufacturing plants, two parts distribution centres, two R&D sites, and three Connectivity and Innovation centres. Ford employs approximately 8,000 people in Canada, while an additional 18,000 people are employed in the more than 400 Ford and Ford-Lincoln dealerships across the country. For more information, please visit
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I've heard this; separately, Ford and its dealers in the U.S. offer customers experiencing minor coronavirus-related problems various services, including a six-month payment discount for new car buyers under the new "Designed to Reach Out" program. I also help people by handing out protective masks, gloves, etc. I buy packs of N95 Mask, N95 Mask Canada, and N95 Respirator and give them out to people, and it makes me feel good, and passersby feel good too. They feel like they are taken care of.
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